A:
1. Open the link you received by email after your purchase.
2. Click on the download link to get the installation file (example: Office_2024_EN_64Bits.exe).
3. Once downloaded, right-click the file and select "Run as administrator".
4. Follow the on-screen steps until the installation completes.
5. When finished, open Word or Excel to start activation.

Yes, to avoid conflicts with activation.
1. Press Windows + R on your keyboard.
2. Type appwiz.cpl and press Enter.
3. Find any previous Microsoft Office or Windows version in the list.
4. Right-click and select Uninstall.
5. Restart your PC before installing the new version.

1. Try another browser like Chrome or Firefox to download the file.
2. Temporarily disable your antivirus as it may block the installer.
3. Right-click the file > Run as administrator.
4. Make sure the file size is complete (typically over 4 GB).
5. Still having trouble? Send a screenshot to contact@keywere.com

1. After installation, launch a program like Word or Excel.
2. When prompted, enter the product key you received by email.
3. Choose "Activate by phone" if asked.
4. Follow the instructions on screen.
5. If you need help, send us your installation ID by email at contact@keywere.com

A:
1. Make sure you copied the key exactly as received (no extra spaces).
2. Try restarting your PC and re-entering the key.
3. If activation still fails, take a screenshot of the error message.
4. Send the screenshot to contact@keywere.com
5. We will provide you with a replacement key as soon as possible.

Yes, we can help.
1. Launch Word or Excel.
2. Click "Activate by phone".
3. Send us the installation ID shown on your screen.
4. We will reply with the confirmation code for activation.

A:
1. Open any Office app (Word, Excel, etc.).
2. Click on File > Options > Language.
3. In the "Office display language" section, select your preferred language.
4. Click "Set as Preferred", then restart the Office app.
5. If the language is not listed, download it from Microsoft's official website.

A:
This usually happens if the installation used a default language.
To fix it:
1. Go to File > Options > Language in any Office app.
2. Add your preferred language and click "Set as Preferred".
3. Restart the app.

Yes, we can help.
1. Launch Word or Excel.
2. Click "Activate by phone".
3. Send us the installation ID shown on your screen.
4. We will reply with the confirmation code for activation.

1. Try opening the link in another browser (Chrome, Firefox, Edge).
2. If the link doesn’t open, copy it and paste it directly in the address bar.
3. Temporarily disable your antivirus or firewall if it blocks the file.
4. Make sure your internet connection is stable.
5. Still not working? Contact us at contact@keywere.com

Yes, the file is safe and comes directly from Microsoft's servers or verified partners.
Some antivirus software may block unknown files.
You can disable it temporarily during installation and re-enable it after.

Most versions are compatible with Windows 10 and Windows 11 (64-bit).
To check:
1. Press Windows + R and type "winver" to check your Windows version.
2. Make sure your system is 64-bit.
If in doubt, email us at contact@keywere.com with a screenshot of your system info.

Yes. If your key doesn’t work:
1. Take a screenshot of the error message.
2. Send it to us at contact@keywere.com
3. We will send you a replacement key as quickly as possible.

We usually respond within a few hours.
In rare cases, it can take up to 24 hours (including weekends).

1. Send us a clear screenshot of the issue.
2. Include your order number or email used for purchase.
3. We will investigate and solve the problem quickly.

Yes, but only if the key has not been used or activated.
If the product has already been installed or activated, we can only offer a replacement in case of issues.

Yes. Send us your order number and company name (if applicable) at contact@keywere.com and we will send you the invoice in PDF format.

We really appreciate your feedback!
Once your product is installed and working, simply return to the product page and click "Leave a review".

A:
No. The product key you purchased is valid for activation on one device only, unless otherwise specified in the product title.
Trying to activate it on another PC will result in an error or deactivation.

Yes, but only if you uninstall it first from the old computer.
Make sure it’s fully removed before trying to install it on the new one.
If you need help, contact us at contact@keywere.com

Unless stated otherwise, all licenses sold are **lifetime** for one device.
They don’t expire and don’t require renewal.